SHIPPING & RETURN POLICY

 
RETURN ADDRESS
Journee West
42263 50th St. West #1017
Quartz Hill, CA 93536

 

 

RETURN POLICY

EXCHANGE ONLY WHEN PURCHASED AT RETAIL PRICE. ALL DISCOUNTED ITEMS  ARE FINAL SALE. NO EXCHANGES OR REFUNDS WHEN PURCHASED AT DISCOUNT. NO CASH OR CREDIT OR DEBIT WILL BE RETURNED TO CUSTOMER ONLY STORE CREDIT. PLEASE CONTACT ContactUs@journeewest.com FOR AUTHORIZATION NUMBER TO RECEIVE STORE CREDIT. STORE CREDITS WILL ONLY BE ISSUED AFTER WE HAVE RECEIVE D ITEM BACK A RESTOCK FEE OF ($4-$8) WILL BE TAKEN FROM STORE CREDIT TOTAL AMOUNT.

PLEASE BE AWARE SOME ITEMS MAY TAKE LONGER TO CONFIRM THAN OTHERS, PLEASE WAIT UNTIL YOU HAVE RECEIVED CONFIRMATION BEFORE LEAVING THE PAGE. PLEASE PAY THE EXACT AMOUNT TO ENSURE PURCHASE HAS BEEN PROCESSED.

For items purchased at retail price exchange must be processed within 7 days of shipment receipt. All exchanges dependent on existing stock.

To cancel or change an order you must contact ContactUs@journeewest.com within 12 hours of placing the order.

Journee West will not issue credits or refunds for any difference in price on items purchased before the start of any sale. Orders placed at retail price, will have any exchange option available, while those purchasing at a sale price are considered final sale. All processed orders shipped before the start of any sale, may not be exchanged for items at their discounted price.

For any problems or concerns with the merchandise notice must be given to ContactUs@journeewest.com within 2 days of shipment receipt.

To exchange an item it must have the original packaging, in as-new condition with tags and printed receipt when returned. Domestic customers are financially responsible for shipping the item back to Journee West for the exchange.

Any product shipped back to Journee West as an RTS (Return To Sender) for failure to deliver/receive/collect from the carrier or facility, will be subject to a $15 RTS Fee to cover reshipment costs. All customers should receive tracking details upon dispatch, and are expected to monitor tracking progress for any delivery exceptions. Packages that fail to be delivered/collected/or received are sent back to Journee West at the company's expense. The customer will be notified of said return by a service representative, the delivery address will be re-confirmed, and the RTS Fee must be made payable through the original payment method.

Any product shipped back to Journee West as a policy dispute or order refusal will be subject to a Forced Refund. Such customers will be refunded for order subtotal (minus original shipping costs paid) while instituting a ($4-$8) restocking fee per item.

DELIVERY

EXPEDITED SHIPPING METHODS DO NOT INCLUDE PROCESSING TIME.

You will receive an email from ContactUs@journeewest.com when your order has been confirmed. Purchased items will be shipped within 10 business days of the order, although most will be shipped within 3 to 4 days. Please allow up to 3 weeks for your delivery to arrive. If you still have not received your purchase after 3 weeks, please notify ContactUs@journeewest.com

TAXES, SHIPPING & HANDLING CHARGES

All USA orders are shipped via UPS, USPS or Fedex. Please use signature service if you do not wish to leave your package unattended at your front door. We are not responsible for any lost packages if you do not request signature service. Please reach out to us if this is the case and we will file a claim on your behalf. All California residents will incur sales tax as set by the State of California and/or the County to which your delivery will be shipped. Please contact ContactUs@journeewest.com if you have any questions.